What is Two-Factor authentication? Two-Factor authentication protects the access you have from unauthorized use. It implements an additional layer of security by using something you have (your smartphone) along with something you know (your FIU username and password).
Is Two-Factor authentication mandatory?Two-Factor is only mandatory for VPN users.
Who can use Two-Factor?Two-Factor enrollment is open to all FIU students and employees. We highly encourage all of our users to Two-Factor authentication.
Why should I use Two-Factor authentication? Two-Factor authentication protects your account in the event that someone gets ahold of your password or compromises your credentials.
What do I have to do to use Two-Factor authentication?To use Two-Factor authentication, you must first complete the enrollment process at twofactor.fiu.edu/enroll.
What applications support Two-Factor authentication?Currently, Enterprise Virtual Private Network (VPN), MyAccounts and MyFIU support Two-Factor authentication.
How can I get my application to use Two-Factor authentication? To have your web application on Two-Factor authentication, call the IT Support Center at 305.348.2284 to submit a service request. An engineer will reach out to you to continue the process.
I have a new phone; do I have to go through the two factor enrollment process again to use the DUO app with my new phone? No, you can simply text duo to 954-372-3537
I deleted the DUO app; how can I get it again to work with my FIU two factor account? Download the DUO app again. Text duo to 954-372-3537
What do I have to do to use Two-Factor authentication?To use Two-Factor authentication, you must first complete the enrollment process at https://twofactor.fiu.edu/enroll.
Why am I getting an error about a passcode on my device?You must have a passcode enabled on your device for Two-Factor Authentication.
I don't have a Wi-Fi or cell signal at the moment, can I still use the DUO Mobile app to login?Yes, the Duo smart phone app provides options that work without a data plan, a texting plan or even mobile data or a WiFi connection. By opening the Duo Mobile app and clicking on the key, you will generate a unique code that will expire after 60 seconds. To complete the login process, enter the generated code.
Who do I contact for additional help or support?Support is available from our Support Center by calling (305) 348-2284, Monday through Friday, 8 a.m. - 6 p.m.